As a dynamic and strategic design leader, I have a proven track record of driving (service) design thinking and elevating customer and employee experiences. With expertise in design research, improvement of customer and employee journeys, as well as business processes, I have successfully delivered actionable insights that have contributed to the improvement of customer and employee experiences.
My leadership style is collaborative and empowering, allowing me to build high-performing teams that deliver exceptional results. I excel at fostering a culture of responsibility and creativity. I live by my belief that we are people first and employees second, and I take care of others. I am passionate about driving a holistic approach to design, equipping the organisation with applicable human-centred design principles.